AGV enhanced firewall

Hi I did as you suggested and go online support, it took quite some time, but my system is now running normally, lets hope it stays that way after the next boot up.
Also ive been looking at my subscriptions and although I have paid for AGV Ultimate, I cant seem to see it on my offline screen, although if I go online and sign in it shows it there, is there any reson for this and is it worth paying for something that is already covered be other subscription I also have ?

Hi Paul,

We're sorry for the inconvenience caused.
This isn't the expected behavior with AVG program.
The possible reason could be due to old traces of AVG and conflicting applications.
To investigate and perform necessary troubleshooting, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
Thank you.

I'm having a recurring problem with AGV enhanced firewall activation, every time on boot up it is off, and pressing turn on does not work, and after press trying to turn on windows defender firewall I get error code 0X8007042c, in services the AGV enhanced firewall is set to automatic, but does not come on.
I also downloaded windows malware tool and have run that, some times it allows me to turn on but not always, has anyone had this problem and did you find a solution ? 
Paul, when you log into AVG MyAccount, are you able to view your AVG Ultimate subscription details?
You do have AVG PC TuneUp licenses along with your Ultimate subscription.
Since ultimate includes AVG TuneUp program, it is not necessary to have a separate license for AVG TuneUp.
Shall we cancel the AVG PC TuneUp licenses and add their remaining validity to your AVG Ultimate package?

Hi I did as you suggested and go online support, it took quite some time, but my system is now running normally, lets hope it stays that way after the next boot up.
Also ive been looking at my subscriptions and although I have paid for AGV Ultimate, I cant seem to see it on my offline screen, although if I go online and sign in it shows it there, is there any reson for this and is it worth paying for something that is already covered be other subscription I also have ?