I am using NordVPN for years and also AGV antivirus. Since a week I have problems using the internet, unless I pause NordVPN. I thought it was NordVPN, but looking closer in it, it is AGV who is blocking the NordVPN network.
I have tried switching of the Fake Website and tried to make an exception (altoug I am not sure I made the exception correctly)
Is there anyone having the same issues, or can help me overcome these problems?
I do like to use NordVPN above AGV VPN as I have than to pause AGV VPN for accessing my network server.
Any help is welcome, thanks Vincent
Hi Vincent,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please clarify whether you're able to use Nord VPN after disabling Fake Website shield.
Meanwhile, please check this article which has more info about 'Fake website shield' & how to add exception.
Hi Ben,
Thank you for contacting AVG Community.
This isn't the experience we want you to have. We'd like to look into this & help you.
Please write back to us in your own post, which will reveal the AVG account with us & help us to check the previous incident.
Note : It isn't recommended to share the account info over this public post.
Thank you in advance!
Hi Vincent,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please clarify whether you're able to use Nord VPN after disabling Fake Website shield.
Meanwhile, please check this article which has more info about 'Fake website shield' & how to add exception.
AVG be aware! Customer suppport sucks! They are rude and unhelpful! AVG program blocks competing programs, slows down your operating system, and will fix only if u install another one of their programs at cost…which in return doesn't fix a damn thing. You get some advice like removing your snapchat account because it can slow down your computer. NO! AVG slows down your computer. Try finding a place to file a complaint and they send you in one big loop. Talked to customer service in India and the techniician wanted to charge me another fee to fix problems after diagnostics. Started talking about it could be my operating system No…it only operates poorly when using AVG. It starts operating at snail pace and running my batter down to nothing at rabbit pace. I got transfered to the department that cancels subscriptions and I told the lady that it wasn't my intention to cancel my subscription and explained what happened. She said she could transfer me to a department that helps for free and I said i would do that. She continues to cancel my subscription and asks if I needed anything else. I told her that she was supposed to transfer me and asked why she cancelled my subscription and she said that it is too expensive if they aren't going to help. I reminded her about the transfer and she said that she could renew my subscription after she just cancelled it and transfer me. LOL! In the end…thank u for shitty customer service! Thank u to the support that cancelled and shame on AVG for outsourcing to such shitty support!