AGV Removal causing broadband to fail

AVG Performance
7

Hi Lauren,
Sorry for the inconvenience, we will help you with the issue .
You can uninstall the program using AVG remover tool .
Download Remover Tool using the link below
http://www.avg.com/tools#tba2
please let us know if you face any issue
Thank you

1

A friend (and this is a genuine one, she can't get online to ask) was trying to uninstall AGV yesterday. It crashed half way through and now she can't reconnect to the internet, but she can on other devices. What can she do? Any more info needed?

6

She can't connect, which has occoured since she tried to uninstall your programme

3

Hi Lauren,
Sorry for the inconvenience, we will help you with the issue .
You can uninstall the program using AVG remover tool .
Download Remover Tool using the link below
http://www.avg.com/tools#tba2
please let us know if you face any issue
Thank you

4

The issue is she can't get online to use the remover

5

Hi Lauren,
Does she face any issue downloading AVG remover tool ?
Or does she can't connect her computer to internet ?

Please let us know and we will solve the issue
Thank you

2

Lauren,
We do understand your friend concern.
we apologize for the inconvenience caused.
We would request you to boot the system in safe mode with networking and check the issue.
If the issue persist,we request you to fix the internet issue by contacting ISP to get connect to us.
So that we can give additional support remotely.
Please feel free to contact us.
Thank you for choosing AVG.