Hello Evelyn,
I am sorry to know that.
I see that you have purchased the AVG TuneUp - Unlimited (1 year subscription) on your account and not the Internet Security product.
Did you purchase it using a different email address?
If yes, please contact us through chat support using this link: https://support.avg.com/support_tech_chat?l=en to get further assistance in locating the purchase.
Thank you.
i purchased primary avg internet and could not find the key. was immediately downgraded to a 30 day malware
Hello Evelyn,
I am sorry to know that.
I see that you have purchased the AVG TuneUp - Unlimited (1 year subscription) on your account and not the Internet Security product.
Did you purchase it using a different email address?
If yes, please contact us through chat support using this link: https://support.avg.com/support_tech_chat?l=en to get further assistance in locating the purchase.
Thank you.