Hello Simon,
We regret to hear about the inconvenience caused. We suggest you to change the Firewall settings to fix this issue.
Please follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from "Public" to "Private" (If it is in "Private", change it to "Public")
Please, feel free to let us know if you require any further assistance. Thank you.
Many thanks!
Hello Simon,
We regret to hear about the inconvenience caused. We suggest you to add the application to the exceptions list and check whether you can access the application. Please click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Please, feel free to let us know if you require any further assistance. Thank you.
Hi Simon,
Have you done everything exactly how they do it on the syncing video?
http://www.akruto.com/how-to-sync-samsung-galaxy-s7-with-outlook/
Hi Gunaseelan,
I tried what you suggested but I still get the same problem - AkrutoSync will only work with firewall turned off…
Thanks,
Simon
Hello Simon,
We regret to hear about the inconvenience caused. We suggest you to change the Firewall settings to fix this issue.
Please follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from "Public" to "Private" (If it is in "Private", change it to "Public")
Please, feel free to let us know if you require any further assistance. Thank you.
Hi Gunaseelan,
I've added Akruto to the exceptions list but I still cannot sync…
Thanks,
Simon
Hi Simon,
Have you done everything exactly how they do it on the syncing video?
http://www.akruto.com/how-to-sync-samsung-galaxy-s7-with-outlook/