Hello Reiven,
We appreciate your patience. If AVG scanning shows that a file is locked, it means that AVG don't have access as other process is using/holding the file. Could you please check for any conflicting antivirus products and uninstall those programs? Thank you.
Hello Reiven,
Thank you for contacting us. Please note that the locked files are mostly your operating system files while should not be altered. If altered, your computer may not function correctly.
Thank you Alan for the link, I don't even remember how to take a screenshot. In any case this all happened last night and I've turned off the laptop since then. are the results kept on file? And why can you not just trust me, that I can read and see all of "the flles are locked and not scanned and ok"?
hi, I'm having a problem running AVG free in safe mode. ALL of my files are locked and not scanned. this is my personal laptop and I am admin. I've seen this in older forums, but no resolution. And it is literally ALL of my files, not just a lot, or most. ALL. "locked file. Not scanned. is OK" how does it know it's ok?
Reiven, For your info, just in case that you are unaware, you can post the screenshot (http://avgclick.me/getscreenshot) here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Reiven,
We appreciate your patience. If AVG scanning shows that a file is locked, it means that AVG don't have access as other process is using/holding the file. Could you please check for any conflicting antivirus products and uninstall those programs? Thank you.
Hello Reiven,
Thank you for contacting us. Please note that the locked files are mostly your operating system files while should not be altered. If altered, your computer may not function correctly.
AntiVirus command line scanner
Copyright (c) 1992 - 2016 AVG Technologies
Program version 2016.0.7752, engine 2016.0.4647
Virus Database: Version 4647/12872 2016-08-24
C:\Documents and Settings\ Locked file. Not scanned. is OK.
C:\hiberfil.sys Locked file. Not scanned. is OK.
C:\pagefile.sys Locked file. Not scanned. is OK.
C:\ProgramData\Avg\AWL\TTUSvc.tt Locked file. Not scanned. is OK.
C:\ProgramData\Desktop\ Locked file. Not scanned. is OK.
C:\ProgramData\Documents\ Locked file. Not scanned. is OK.
C:\ProgramData\Favorites\ Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\032f65cb8cf35fd32b7f8c2ccf10891a_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\04372d654110b1ce84c1dbdf38039414_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\115c8e6d7301ef8932622190eb49b93d_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\1e1c069fa81653b8f02f93ceab48e639_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\23b98a6e2e214d4a9bad4695a7aec9e6_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\2c0f9b59ee1780348503f988858bc642_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\2c9d1b6393718df8dd0fee2f7c3fb400_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\306e2be51714f603c1fdb29809e37b45_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\3302bbdc5b32cc83a98999f4273acac6_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\34a3793df316a7da41a79a23b4b70a75_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\3f9722b44bea935e5f33cbb09abea877_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\44c79347cf935d0424431adddd506b96_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\45128f6bbae2b016f4bbe379add7b56a_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\4a8d5cfea5702f55028fe7989eb8c9a7_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\4f69c83a01459a12346d83627f2847e1_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\53d3474393acf9adaff7a0f54f2b4dac_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\55562a7d88dfb547ecd7e8967c5b34d8_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\584af9f7e0865dec3f5aea08d55c2b75_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\5b10089d1169f3d0cf15f150a0905454_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\69178c855f9e25976b8b5c7697b0a82b_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\6c405f868c79212561c2b7f678901650_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\6f08b59a4e51218ca2b63fe1d64f4b72_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\75eb60ace0d780a2e86a311044497204_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\76a262d0a38e6c05463236f6a4ba176d_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\7f3d3e6929ca500a85dfbbee3f8ccdce_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\8098de0e59757a569618fbde43d76dc3_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\814f9272cf127eccfbdfd9cc62d4cc2c_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\8a413166449b6cc902f5eda288dac007_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\8bcb56bd48b386c6eed95d8a26b13ecb_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\8deb96dcc0311ee525e01b7f8ac7b86b_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\8e1d13fb8c4e0881527e7ee41d13da08_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\90feb2be08ec8fce068b42f2575c8385_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\95300ecaaa3f19913440b52cfa3a95be_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\95b939471ce6f6abc99d70587889e150_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\98451b92df1ce1b77ae5fd36522d3fa8_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\9c5b30e894866ff6a1f0088842619e85_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\9c5bff2dc1392405da3a621832e07304_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\9e681df120933c2fa6bb5cf58e7806e6_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\a05b47750c4b319d0d49a1a9fbdb659a_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\a2516e41e6a8d60b8689dd82f974f539_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\b789336d961582bd002ba75246be6407_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\c3fefc96feda0aed5ab491d7471e1036_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\c415960bb2f9cf44e3044d8c3dc7b635_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\c89aa1d55332ea48d6292f083aec8615_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\cec8c557878286d553cc1c5468684050_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\dbe5cb04bfd45897b1ffb4e8f05e59f9_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\e5c23662bc31446af3e82b3e06b365b6_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\eaa6b339fffe7dec0db7fe27e1829ff5_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\f3265e677a663cabce76087a54615d58_cacfa311-6ca7-4d69-9636-9337bc673281 Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\DownloadedScenarios\WINDOWS.DIAGNOSTICS.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\DownloadedScenarios\WINDOWS.PERFTRACKESCALATIONS.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\DownloadedScenarios\WINDOWS.PERFTRACKPOINTDATA.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\DownloadedScenarios\WINDOWS.SIUF.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\DownloadedScenarios\WINDOWS.UIF.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings\cfc.flights.json Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings\telemetry.ASM-WindowsDefault.json Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings\utc.app.json Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\ETLLogs\ShutdownLogger\AutoLogger-Diagtrack-Listener.etl Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\parse.dat Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\084c17b6-bc57-45ad-b172-3071389209a5_show.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\084c17b6-bc57-45ad-b172-3071389209a5_withdraw.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\31f78121-3251-40a7-8239-b98e3076ace6_show.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\31f78121-3251-40a7-8239-b98e3076ace6_withdraw.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\4a510374-fc67-4aa4-821a-0976e382e33d_show.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\4a510374-fc67-4aa4-821a-0976e382e33d_withdraw.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\6bc3e4e0-daa5-49f0-a40c-99656168ce78_show.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\6bc3e4e0-daa5-49f0-a40c-99656168ce78_withdraw.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\73a6fe97-57e7-481e-967e-e8d4845e94a1_show.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\73a6fe97-57e7-481e-967e-e8d4845e94a1_withdraw.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\ac13d474-eb51-4b37-818f-17fdbc0384a0_show.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\ac13d474-eb51-4b37-818f-17fdbc0384a0_withdraw.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\c1f980d0-1f88-4c28-9576-4a05991e3569_show.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Diagnosis\SoftLanding\c1f980d0-1f88-4c28-9576-4a05991e3569_withdraw.xml Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Windows\SystemData\ Locked file. Not scanned. is OK.
C:\ProgramData\Microsoft\Windows Defender\Scans\History\CacheManager\MpScanCache-1.bin Locked file. Not scanned. is OK.
C:\swapfile.sys Locked file. Not scanned. is OK.
C:\System Volume Information\ Locked file. Not scanned. is OK.
C:\Users\Default\AppData\Local\History\ Locked file. Not scanned. is OK.
C:\Users\Default\AppData\Local\Temporary Internet Files\ Locked file. Not scanned. is OK.
C:\Users\Default\Documents\My Music\ Locked file. Not scanned. is OK.
C:\Users\Default\Documents\My Pictures\ Locked file. Not scanned. is OK.
C:\Users\Default\Documents\My Videos\ Locked file. Not scanned. is OK.
C:\Users\Default\NetHood\ Locked file. Not scanned. is OK.
C:\Users\Default\PrintHood\ Locked file. Not scanned. is OK.
C:\Users\Default\Recent\ Locked file. Not scanned. is OK.
C:\Users\Default\Templates\ Locked file. Not scanned. is OK.
C:\Users\Default.migrated\Documents\My Music\ Locked file. Not scanned. is OK.
C:\Users\Default.migrated\Documents\My Pictures\ Locked file. Not scanned. is OK.
C:\Users\Default.migrated\Documents\My Videos\ Locked file. Not scanned. is OK.
C:\Users\DefaultAppPool\AppData\Local\History\ Locked file. Not scanned. is OK.
C:\Users\DefaultAppPool\AppData\Local\Temporary Internet Files\ Locked file. Not scanned. is OK.
C:\Users\DefaultAppPool\Documents\My Music\ Locked file. Not scanned. is OK.
C:\Users\DefaultAppPool\Documents\My Pictures\ Locked file. Not scanned. is OK.
C:\Users\DefaultAppPool\Documents\My Videos\ Locked file. Not scanned. is OK.
C:\Users\DefaultAppPool\NetHood\ Locked file. Not scanned. is OK.
C:\Users\DefaultAppPool\PrintHood\ Locked file. Not scanned. is OK.
C:\Users\DefaultAppPool\Recent\ Locked file. Not scanned. is OK.
C:\Users\DefaultAppPool\Templates\ Locked file. Not scanned. is OK.
C:\Users\Public\Documents\My Music\ Locked file. Not scanned. is OK.
C:\Users\Public\Documents\My Pictures\ Locked file. Not scanned. is OK.
C:\Users\Public\Documents\My Videos\ Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Avg\av16\temp\avg-64b0e95e-30c5-4a4e-acb5-e8178b7fb475.tmp Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Avg\av16\temp\avg-8db6071b-166e-4f1d-a196-874a82ec5e51.tmp Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\History\ Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Microsoft\Windows\INetCache\Content.IE5\ Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5\ Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Microsoft\Windows\Notifications\WPNPRMRY.tmp Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Microsoft\Windows\UsrClass.dat Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1 Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG2 Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Microsoft\Windows\WebCache\V01.log Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat Locked file. Not scanned. is OK.
C:\Users\Reiven\AppData\Local\Microsoft\Windows\WebCacheLock.dat Locked file. Not scanned. is OK.
Hello Reiven,
We do understand your concern. Please be informed that we have requested you for the screenshot because we could locate the exact file path so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.