Hello Tonya,
Thank you for contacting AVG Community Support.
I’m truly sorry for the frustration you’re experiencing with AVG. I understand how important it is to have your protection active.
Unfortunately, we are unable to locate any previous messages from you, but I’m here to help now.
- To assist you further, could you please provide the device and operating system you’re using?
- Also, a screenshot of the AVG UI where the shields are not turning on would be really helpful.
- Additionally, could you confirm if your subscription has been successfully activated? This will help us ensure everything is set up correctly.
Thank you for your patience, and I look forward to resolving this for you as soon as possible.
i have had avg for a month now and this is the 2nd time i have reached out here. i am not protected. it says all shields are turned off and for me to turn them on, i click the red circles to turn them on but they don't turn on. My last post I someone did reach out to me and they had asked me to send them a picture of what i saw but that was all that was done. I need help or this software is useless to me, i'm not protected at all. Please help
Hello Tonya,
Thank you for contacting AVG Community Support.
I’m truly sorry for the frustration you’re experiencing with AVG. I understand how important it is to have your protection active.
Unfortunately, we are unable to locate any previous messages from you, but I’m here to help now.
- To assist you further, could you please provide the device and operating system you’re using?
- Also, a screenshot of the AVG UI where the shields are not turning on would be really helpful.
- Additionally, could you confirm if your subscription has been successfully activated? This will help us ensure everything is set up correctly.
Thank you for your patience, and I look forward to resolving this for you as soon as possible.