Hello Tonya,
Thank you for contacting AVG Community Support.
I’m truly sorry for the frustration you’re experiencing with AVG. I understand how important it is to have your protection active.
Unfortunately, we are unable to locate any previous messages from you, but I’m here to help now.
- To assist you further, could you please provide the device and operating system you’re using?
- Also, a screenshot of the AVG UI where the shields are not turning on would be really helpful.
- Additionally, could you confirm if your subscription has been successfully activated? This will help us ensure everything is set up correctly.
Thank you for your patience, and I look forward to resolving this for you as soon as possible.
Hello Tonya,
Thank you for contacting AVG Community Support.
I’m truly sorry for the frustration you’re experiencing with AVG. I understand how important it is to have your protection active.
Unfortunately, we are unable to locate any previous messages from you, but I’m here to help now.
- To assist you further, could you please provide the device and operating system you’re using?
- Also, a screenshot of the AVG UI where the shields are not turning on would be really helpful.
- Additionally, could you confirm if your subscription has been successfully activated? This will help us ensure everything is set up correctly.
Thank you for your patience, and I look forward to resolving this for you as soon as possible.
i have had avg for a month now and this is the 2nd time i have reached out here. i am not protected. it says all shields are turned off and for me to turn them on, i click the red circles to turn them on but they don't turn on. My last post I someone did reach out to me and they had asked me to send them a picture of what i saw but that was all that was done. I need help or this software is useless to me, i'm not protected at all. Please help