Already have AVG Security, so why keep asking me to 'come back?'

General discussion
5

Hi Jacqueline,

This isn't the experience we want you to have. We'd like to clarify this for you.
Upon checking our records, we see that you've reached us via chat on Nov, 9th & our colleague has helped with the license consolidation.
You've received the renewal notification/reminder for an older subscription due to a system generated error.
This has been already notified to the concerned team & they're working on it to fix it.
Hope they will fix it at the earliest. Thank you for your understanding in advance!

1

I already have AVG Security but I keep getting emails to ask me to 'come back to us!' I think this is because, for some reason it was down twice in my account but I'd only ever paid for one. I've just renewed the one I've got at the discount price of $126. 99c, so why would I want to buy it again?

I queried this in a Chat session and it was resolved and now there is only the one in my account. Why don't they look into their paperwork or my account as they must be able to see that I've got it and just renewed it. They think I have to renew a second one possibly. Can someone bring them up-to-date?.  It's alright saying ignore the emails but they are a pest!  Fix this please!

3

Thank you for your reply. I hope they fix it too.

4

Hi Jacqueline,

This isn't the experience we want you to have. We'd like to clarify this for you.
Upon checking our records, we see that you've reached us via chat on Nov, 9th & our colleague has helped with the license consolidation.
You've received the renewal notification/reminder for an older subscription due to a system generated error.
This has been already notified to the concerned team & they're working on it to fix it.
Hope they will fix it at the earliest. Thank you for your understanding in advance!

2

You are most welcome, Jackie.
Thank you for understanding.
Have a nice day!