AMEX charge of 79.99

Hello James,
We will certainly check and help you with your refund request.
We do not process any unauthorized charges without intimating our customers. We are unable to locate the charges based on the details you have provided. Hence, sent you an e-mail requesting few details and revert to us for further assistance.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.

My AMEX has been charged 79.99 from DRI AVG Technologies. Research has brought me here. I do not even have an AVG account, and in fact I had to create one using my email just to post this question. Please direct me on how to refund this balance? I tried the refund form but I have no information such as order number, etc to even fill it out.
James Bergen

Hello James,
We will certainly check and help you with your refund request.
We do not process any unauthorized charges without intimating our customers. We are unable to locate the charges based on the details you have provided. Hence, sent you an e-mail requesting few details and revert to us for further assistance.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.