Amount deducted but no purchase

AVG Subscription
3

Hi Rachel,

We acknowledge your refund request.
However, upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.

1

Good afternoon,

58,99 euros were deducted from my Mastercard on 21 March, but I made no purchase.

Please could you kindly check this, explain and reimburse me.

Many thanks fir your kind consideration.

Rqchel de Wouters 

2

Hi Rachel,

We acknowledge your refund request.
However, upon checking your account, we're unable to find any subscriptions. It might be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.