Hello Mukasa,
We are here to help you. The recent charge (USD 49.99) was for AVG TuneUp - Unlimited automatic renewal. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
I acknowledge your refund request. We can extend your AVG TuneUp- Unlimited expiry date by 6 months, if you wish to keep this subscription.
Let us know if you still want to receive a refund for this automatic renewal order.
Regards,
Alok.
Hello Mukasa,
We are here to help you. The recent charge (USD 49.99) was for AVG TuneUp - Unlimited automatic renewal. This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
I acknowledge your refund request. We can extend your AVG TuneUp- Unlimited expiry date by 6 months, if you wish to keep this subscription.
Let us know if you still want to receive a refund for this automatic renewal order.
Regards,
Alok.
My money has been withdrawn from my account which I did not authorize . I want to how I can be refunded my money