An AVG popup said I needed to renew my license

An AVG popup said I needed to renew my license and I did; however, I have a service monitoring my computer.  They said it was time I renewed my license.  I said I already did and they said I was supposed to have let them do it.  They said I need to get my money back and let AVG know  that I am renewing the AVG CloudCare product through my technical support company Easy-Works.

Hi Jean, I will help you with the issue ,
in your account you have AVG Internet security 2015 , you have renewed it .
I have sent the license number to your email.  Please use this link to install AVG  Internet security

Click this link to download AVG Internet security 2015
http://files-download.avg.com/inst/av/avg_isc_stb_all_2015_ltst_205.exe

click this link to know how to activate AVG Interent security
http://avgread.me/1bsLsmy

AVG cloud care is a business product,
please contact our business support if you need more information about that using this link
http://www.avg.com/us-en/customer-support-business

please let us know if you face any issue
Thank you