An unauthorized payment

Hello Japhet.
We acknowledge your request for refund.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge to assist you further. Please revert it containing those details.

an unauthorized payment 
I was debited a payment of 69.99 from my account without authorization, how can you refund that payment?

Hello Japhet.
We acknowledge your request for refund.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this charge to assist you further. Please revert it containing those details.