Hi Sigrid,
The support available here is in English currently. You can for example use Google Translator for translation purpose.
We're glad to help pointing you in the right direction. We do have a specialized team who deals with billing queries.
In this regard, please try to initiate a chat with them by using this link. If it doesn't allow you to reach them, let us know. We'll raise a request on your behalf to the concerned team to help you with your request.
Ich habe mehrfach versucht, den Support Chat zu starten - funktioniert nicht!
Wie kann ich eine neue Kreditkartennummer angeben - die Nummer, die in meiner Verständigungsmail enthalten ist, gibt es nicht mehr!! Das Abonnement läuft ab.
Über die Supportseiten lande ich immer wieder an einer stelle!
hallo Dinesh Krishnan!
Danke für Ihre Antwort. Genau über diesen Chat-Einstieg habe ich schon mehrfach versucht, kontakt zu bekommen - es funktioniert technisch nicht - Der Button "Chat beginnen" zeigt keine Reaktion!
Bitte richten Sie in meinem Namen eine Anfrage an das Support Team. Vielen Dank!
Hello Sigrid,
Thank you for writing back to us. Have yo tried to reach billing team through different browser such as Google chrome, Edge, Firefox? As you want to update your card information, we request you to reach our billing team through below phone numbers :
AVG 24/7 Sales Support
United States: +1 844 259 8811
Great Britain: +44 (0) 800 652 4940
Australia: +61 1800 429 319
If you have any trouble, please do let us know.
Hi Sigrid,
The support available here is in English currently. You can for example use Google Translator for translation purpose.
We're glad to help pointing you in the right direction. We do have a specialized team who deals with billing queries.
In this regard, please try to initiate a chat with them by using this link. If it doesn't allow you to reach them, let us know. We'll raise a request on your behalf to the concerned team to help you with your request.