Android AV crashes when starting a scan

Android products
3

Hello Chris, sorry to know this. I would request you to contact our Mobile support team through the following link to fix this issue.
https://support.avg.com/support_android?l=en_US

Thank you.

1

Hi,

I installed the Android AV app on my device running Android 5.1.1 and was able to authenticate with my account without any trouble, and it applied my license to the phone.

However, when I tap scan, the app crashes. I reinstalled it, and also tried clearing the app's cache and then its data, but it still crashes every time I try to scan.

Are there incompatibility issues with Lollipop?

2

Hello Chris, sorry to know this. I would request you to contact our Mobile support team through the following link to fix this issue.
https://support.avg.com/support_android?l=en_US

Thank you.