Yes I did all of that earlier. I just tried again and I get the 4.0 Error "Please check your internet connection and try again" - I have tried using just data, just wifi - not sure what else to do.
Nancy, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only.
AVG Guru
I've the same challenges as Nancy and from another thread, there is someone else with the same issues. Mail send at well. but no response.
I have an HTC U11 Life device - this morning I tried turning on AVG VPN - because it always goes off on its own - and I got no response. I can usually get to the settings switch on and off some buttons and it fixes the problems but today nothing.
I tried a bunch of other things then ended up uninstalling and reinstalling then I got an Error 1.5.1001 - "We're having trouble syncing with Google Play" so I made sure that Google Play was up to date. Google was set fine and tried again. And still nothing.
Then I uninstalled and reinstalled VPN and then I got the 4.0 Message about an Internet problem. Tried switching to data only and nothing, rebooted phone and now I am back to the Error 1.5.1001 message about Google Play
Hello, Nancy.
Appreciate your efforts so far. May I know which version of Android are you using? Please try to reset AVG Secure VPN app and check if that resolves the issue. To do so, navigate to the location mentioned below.
Device Menu -> Settings -> Apps/Application Management -> AVG Secure VPN -> Tap on clear cache and clear data -> Force stop the app once.
Nancy, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only.
AVG Guru
My mbox android player started doing this exact same thing. Normally after I lost Wi-Fi, I would get a connection error but normally if I clicked on my subscription, the system would connect. Today however, my system decided it would go and give me the "Can't synchronize with Google play" error. I tried the clear data, clear cache, force stop and even uninstall and reinstall. Now I get the "4.0 connection error. I decided to leave it off and tried my connection on my android phone. It gives me the Google play synchro error. There seems to be alot of talk on this within the last few days so this appears to be an issue with AVG. Hopefully they can provide an answer and a fix as it is not an isolated incident.
Lance,
We are aware of this issue and our developers are working on the fix. Your request has been received to us, our concern team will check and get back to you via email. Your patience is much appreciated.
I've the same challenges as Nancy and from another thread, there is someone else with the same issues. Mail send at well.
J AR, our Android product support technician will respond to your email with a resolution at the earliest. Please keep checking your inbox and spam box as well.
Thanks.
Nancy, I'd request you to visit http://avgclick.me/AVGtechnical, fill in the details and submit your query to our Android support team along with the screenshots. They will analyze the issue and get back to you via email with a resolution at the earliest.