[Android/AVT.evo-gen.AG867032

AVG Protection
7

Hi Lia,
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Thank you!

8

Hi,

Antivirus found the same threat on my phone and it cannot be removed too. How to fix it?

2

Hi Akash

This does not work as I current as I do not have any paid or trial versions of AVG. 
It also does not answer why no other anti virus is detecting this threat.

1

Hi all
This just appeared on my threats found last night. 
There is almost nothing about it in the Internet for mobile phones.
When I press uninstall it just states it cannot 've uninstalled. 
AVG only online suggestion is to ring a U.S. number or buy pro protection. 
Usually don't have an issue Sith this BUT I thought maybe another antivirus app might also be able to detect and actually fix this. 
Got Norton's and Kaspersky. 
They find nothing at all.

A little help???

thanks 

3

Hi Akash,
If I upgraded to Pro would I get an answer faster?
If that answer is that it is a false positive would I get a refund?
Thanks
Cheers Lia

4

@ Piotr Jarmoszko
Piotr, Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru

5

Lia,
We apologize for the delay in getting a response from our mobile support team. But please do not worry, you will get an email from our mobile team  as soon as possible. Your patience is much appreciated in this matter.
Thank you!

6

Hi Lia,
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Thank you!