Hello Jennifer,
We'd be glad to help pointing you in the right direction.
We have a specialised team to handle queries related to Android devices & subscriptions. Below are the steps to reach them directly:
- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team. We appreciate your patience.
AVG on my phone is indicating that it has detected malware in "Device Personalization Services". When I tell AVG to resolve it says it is returning the app to factory setting and AVG then shows that my device is free of infection. The next day I get the same "Malware Detected" warning from AVG and start the cycle over again. Is this a known issue on Androids or do I have a virus/malware? I have not been able to find any information online with regard to this issue or how to resolve.
Hello Jennifer,
We'd be glad to help pointing you in the right direction.
We have a specialised team to handle queries related to Android devices & subscriptions. Below are the steps to reach them directly:
- Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
- Select the option as "YES" and the operating system as "ANDROID"
- Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team. We appreciate your patience.