Hello Bob,
We request you to contact our Mobile team regarding this.
Please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as "ANDROID" then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
I have the exact same problem on Android phone by Motorola. I use the free AVG antivirus and cleaner programs. "Shell is classified as Potentially unwanted program. This app was pre-installed by your phone vendor and we cannot remove it." AVG, can you discuss the resolution publicly so I don't have to click on the embedded links? (The links don't appear to be on avg.com).
I received a warning of Malware Detected on my Android phone. (Motorola ) The notice says
"Shell is classified as Potentially unwanted program. This appp was pre-installed by your phone vendor and we cannot remove it:.
I have checked all my apps and cannot find one that I don't recognize. Also, I have had AVG protection for several months and it has scanned my phone hundreds of times before. I have not intentionally installed any recent apps. and this is the first time I have seen this warning.
How do I find the infected app and how do I clean it up?
Thanks for your help.
Bob
Hello Bob,
We request you to contact our Mobile team regarding this.
Please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as "ANDROID" then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.