Hello Henry,
We're sorry to know that.
You have already submitted this to our mobile team through online web form.
We request you to perform app reset and check the status.
Get into Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus-> Tap on clear cache & Clear data -> Force stop the app once.
Open the AVG Antivirus app and perform the virus definitions update.
Keep us posted.
Hi,
I too have not been able to update Android AVG definitions for many days.
Most current update installed is 190919-00 (Sep 19, 2019)
When I click settings: updates : CHECK FOR UPDATE it always says "Virus defintoiojns update failed."
This is true both over wifi and phone data connnection
AT&T Samsung Note 9 - Android 9
Security Anhancements for Android
Enforcing
SEPF_SM-N960U_9_0006
Tue Sep 3 13:26:01 2019
Android security patch level
September 1. 2019
(1) I cleared cache, cleared data, restarted and still fails.
(2) I cleared cache, cleared data, UNINSTALLED and reinstalled and still fails.
This is concerning, how do I successfully update the drfinoitions as this has never happened to me before with AVG on any platform.
Thanks
Hello Henry,
We're sorry to know that.
You have already submitted this to our mobile team through online web form.
We request you to perform app reset and check the status.
Get into Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus-> Tap on clear cache & Clear data -> Force stop the app once.
Open the AVG Antivirus app and perform the virus definitions update.
Keep us posted.
Thank you for trying, Henry.
I have informed this to our AVG Mobile team. They will contact you via email for further troubleshooting steps.
Thank you for your patience.
Norm, we're sorry for the inconvenience caused.
Our developers are already aware of this and a fix is underway.
Appreciate your patience.
Hi,
I too have not been able to update Android AVG definitions for many days.
Most current update installed is 190919-00 (Sep 19, 2019)
When I click settings: updates : CHECK FOR UPDATE it always says "Virus defintoiojns update failed."
This is true both over wifi and phone data connnection
AT&T Samsung Note 9 - Android 9
Security Anhancements for Android
Enforcing
SEPF_SM-N960U_9_0006
Tue Sep 3 13:26:01 2019
Android security patch level
September 1. 2019
(1) I cleared cache, cleared data, restarted and still fails.
(2) I cleared cache, cleared data, UNINSTALLED and reinstalled and still fails.
This is concerning, how do I successfully update the drfinoitions as this has never happened to me before with AVG on any platform.
Thanks