Annoying message

Hello David,
We will certainly check this for you.
To assist you precisely, we sent you an e-mail with instructions to connect with us in a remote session. Our technician will check the situation on your PC and fix it for you.
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I have NTI Backup 6. AVG tells me it has protected a sensitive file and asks me what I'd like to do. I 'allow app' and a message then says 'we'll always allow this app'. IT DOESN'T. I having to ok each file even though it tells me it will always allow app. This is a backup of over 23,000 files, I have better things to do then click twice every time AVG finds a 'sensitive' file.Where can I tell AVG permanently that this APP should be allowed because AVG is ignoring the fact that it says it will always allow this app

Hello David,
We will certainly check this for you.
To assist you precisely, we sent you an e-mail with instructions to connect with us in a remote session. Our technician will check the situation on your PC and fix it for you.
If you don't see my e-mail in your inbox, do check it in your spam/junk folders as well.
Thank you.