Hello Edwige.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.
We acknowledge your request to cancel the automatic renewal.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this order. Please revert it containing those details.
bonjour ,c'est impossible d'annuler le renouvellement .j'ai toujours la même page
je ne sais comment faire ,pas envie que ma carte soit débiter
bonne journée à vous
Hello César,
Support through this channel is currently available in English only.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account & order and help you further.
https://support.avg.com/support_ask
Thank you for your understanding.
NOTE: The below message is translated for your convenience using Google Translate.
Bonjour César,
L'assistance via ce canal n'est actuellement disponible qu'en anglais.
Nous vous demandons de créer un message communautaire AVG distinct en cliquant sur le lien ci-dessous et de publier vos questions dans votre propre message. Nous vérifierons donc auprès de votre compte AVG et vous apporterons une assistance supplémentaire.
https://support.avg.com/support_ask
Merci pour votre compréhension.
REMARQUE : Le message ci-dessous est traduit pour votre commodité à l'aide de Google Traduction.
Hello Edwige.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.
We acknowledge your request to cancel the automatic renewal.
However, you do not have an active subscription registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate this order. Please revert it containing those details.
commande du 3 septembre 2019