Hello Mauro,
We're here to help, but can you ask your questions in English please?
Non potendolo fare dal mio account personale ( perchè è previsto solo tramite chiamata telefonica internazionale in lingua inglese ), chiedo l’annullamento dell’abbonamento, non ho richiesto il rinnovo e non mi sembra corretto che venga automaticamente effettuato l’addebito senza il mio consenso.
PERTANTO VI CHIEDO L’ANNULLAMENTO DEL RINNOVO DELL’ABBONAMENTO E IL RIMBORSO URGENTE SULLA CARTA DI CREDITO DA CUI AVETE PRELEVATO IL DENARO SENZA UNA MIA ESPLICITA AUTORIZZAZIONE.
Resto in attesa di una vostra URGENTISSIMA conferma di annullamento dell’abbonamento e conseguente rimborso della cifra di €.59.99 addebitatami tramite Paypal. numero fattura Digital River : 6470743165
Hello Mauro,
We're here to help, but can you ask your questions in English please?
Thank you for writing back in English. You have another AVG account registered under a different email address than the one you used to contact us here. This order was placed because you agreed to automatic extensions of your subscription when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We would like to inform you that the refund of your order has been started.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.