Anonyous Browsing Enabled

AVG Protection
5

Hi Kevin, 

We will check this for you.
Could you share us the screenshot of the error message you get when you access the mentioned website? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

Whenever I try to Login to www.saga.co.uk and select MySaga to login to my account I get:-

Our systems have detected that you have anonymous browsing enabled.

With anonymous browsing enabled we cannot see information we use to protect your personal data.

To proceed to MySaga please temporarily disable any anonymous browsing software you are using and reconnect to the Saga web site.

Please Note: With anonymous browsing enabled you will still be able to use other services on the Saga site such as booking a holiday or getting an insurance quotation but you will not be able to retrieve personal information.

I have four different browsers on my PC, including the AVG browser, and I get the same result with all of them

Could you please advise how I can resolve this problem.

Thanks

6

Screen shot of SAGA web site

2

Hi Kevin, 

We will check this for you.
Could you share us the screenshot of the error message you get when you access the mentioned website? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

4

Hope the screen shot is ok.

3

Thank you for sharing the screenshot, Kevin. 
It seems Saga does not allow connection through a VPN tunnel. I am afraid this is specific to the service provided but not an issue with the VPN software.