Hello Michel,
We realize the situation and acknowledge your refund request.
When you purchase an AVG trial subscription, the subscription will continue until you cancel it. You will be billed 3 days prior to the start of the paid subscription period. We could see that your cancellation request wasn't placed successfully, hence you've been charged by AVG automatically.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription.
We have initiated your refund request and sent an e-mail confirming the same. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
Hi,
i had a one month offer which never worked on my PC.
I had until the 29th of december to cancel the automatic renewal (at 45€ charge)
I cancelled the offer on my account on december the 20 th and avg computer answered that i would be allowed to use this soft until the 29 th of december this year 2018
Everything normal up to there but I have been charged today 45€ which is unfair.
I want to be refunded rapidly of this inappropriate charge.
Hello Michel,
We realize the situation and acknowledge your refund request.
When you purchase an AVG trial subscription, the subscription will continue until you cancel it. You will be billed 3 days prior to the start of the paid subscription period. We could see that your cancellation request wasn't placed successfully, hence you've been charged by AVG automatically.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription.
We have initiated your refund request and sent an e-mail confirming the same. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.