Hi Peter,
Let me help you to sort this out.
When checking your account I see you have 2 AVG Internet Security subscription.
One is the old subscription that you have purchased on 2016, that subscription is about to expire on 2018.10.22.
As this particular subscription for AVG Internet Security (1 computer) is about to expire, you are receiving notification reminders from AVG to renew it.
And we request you to ignore the automated email reminders from AVG, as you have recently purchased AVG Internet Security - Unlimited (2 years subscription) that is good until 2020.6.11
Hi Peter,
Let me help you to sort this out.
When checking your account I see you have 2 AVG Internet Security subscription.
One is the old subscription that you have purchased on 2016, that subscription is about to expire on 2018.10.22.
As this particular subscription for AVG Internet Security (1 computer) is about to expire, you are receiving notification reminders from AVG to renew it.
And we request you to ignore the automated email reminders from AVG, as you have recently purchased AVG Internet Security - Unlimited (2 years subscription) that is good until 2020.6.11
Hi, I paid my 2 yearly AVG Internet Security fee on the 11th June 2018. I have an email with an order number confirming my payment. I have since received another email asking for a payment due in October 2018. I used AVG's chat line and someone called Karthik Jaishanker told me I had paid and no more money would be taken from my account, it is "sorted"
However, today I have received yet another email from AVG saying that my cover stops in October 2018 and I should renew. I spent a great deal of time with Karthik Jaishankar explaining the situation but AVG continue to send invoices even though I have paid for cover and AVG's Karthik Jaishankar has told me the problem is resolved.
Why am I being asked to pay twice for internet security cover?