Hi Jeannette,
We are sorry that your mobile phone has been locked. We will help you in unlocking your mobile. To unlock your phone have a look at this article https://support.avg.com/SupportArticleView?q=unlock+your+phone&urlname=Unlock-a-device-locked-by-AVG-AntiVirus-for-Android&l=en_US . If that doesnt help then please click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Android_AVG_Antivirus_Pro and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Thank you. Komal, AVG Customer Care.
I have locked my sony experia z3 compact by removing my sim and then tried to put it back, anti theft require a password, but I could not remember it, I already reset my avg account via gmail, but now the new password does not work either, what must I do???
Hi Jeannette,
We are sorry that your mobile phone has been locked. We will help you in unlocking your mobile. To unlock your phone have a look at this article https://support.avg.com/SupportArticleView?q=unlock+your+phone&urlname=Unlock-a-device-locked-by-AVG-AntiVirus-for-Android&l=en_US . If that doesnt help then please click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Android_AVG_Antivirus_Pro and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Thank you. Komal, AVG Customer Care.