Anti-Theft doesn't work after atualization

Android products
3

Hello Juliana,

I understand the inconvenience.
After the release of new update for AVG Antivirus in Android the mobilation website will no longer work and will be redirected to my.avg.com.
Please turn off the Anti-theft feature in your Android mobile device.
Now, please try to reactivate Anti-theft feature on mobile device and check the situation.
1) To deactivate the Anti-theft feature on mobile, please follow the steps below :
2) Open AVG Anti-virus.
3) Tap on the menu drawer at the top left corner.
4) Click on Anti-theft.
5) Turn off the Anti-theft.
Now, login to Anti-theft portal and remove the device.
Restart the device and register it again.
Please check whether you are still experiencing the same issue after re-register.

1

I used to have my anti-theft working, but, when I upgraded to new version, and went to my.avg.com, my phone disappeared. I've clicked on 'add device' on website, he send an atualization to my phone, but, my device still not appears on my.avg.com. Is there any general problem with anti-theft?

2

Hello Juliana,

I understand the inconvenience.
After the release of new update for AVG Antivirus in Android the mobilation website will no longer work and will be redirected to my.avg.com.
Please turn off the Anti-theft feature in your Android mobile device.
Now, please try to reactivate Anti-theft feature on mobile device and check the situation.
1) To deactivate the Anti-theft feature on mobile, please follow the steps below :
2) Open AVG Anti-virus.
3) Tap on the menu drawer at the top left corner.
4) Click on Anti-theft.
5) Turn off the Anti-theft.
Now, login to Anti-theft portal and remove the device.
Restart the device and register it again.
Please check whether you are still experiencing the same issue after re-register.