Hi my new phone had pre installed avg pro software with anti theft lock option… its dual sim phone. I just tried to switch data traffic from one sim to another sim in settings… didn't change sim at all… immediately the phone got locked and it shows a msg like its stolen pls unlock it… I forgot the password. So I tried avgmobilation portal to unlock but its showing an error message as not able to unlock as it may be offline or switched off… but its online with wifi in my hand. I tried 100 times but no use… I hv even mailed the support team but stil no use… help me
Hello Kavitha,
We regret for the inconvenience caused. To unlock the device, you need to use your Anti-Theft password.
If you have forgotten Anti-Theft password then please follow these steps on the article http://avgread.me/1WvQqze . Do not remove your device from the Remote Management at avgmobilation, Removing the device will keep it locked. Also device must be connected to a known network Use your AVG MyAccount or Google Account.
If the issue still persists please click on the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option. Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.
Hello Kavitha,
We regret for the inconvenience caused. To unlock the device, you need to use your Anti-Theft password.
If you have forgotten Anti-Theft password then please follow these steps on the article http://avgread.me/1WvQqze . Do not remove your device from the Remote Management at avgmobilation, Removing the device will keep it locked. Also device must be connected to a known network Use your AVG MyAccount or Google Account.
If the issue still persists please click on the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option. Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.