Anti-Theft not working!

Hello Mselem,

We are sorry for the inconvenience caused.
We request you to contact our Mobile team regarding this.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in all of the details and at the bottom you will get the option to get "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.

How can I get my lost phone if the thief formatted my phone. I have imei number, I log in to my account but I didn't access my phone and there is no email notification to show my sim card changed.

Hello Mselem,

We are sorry for the inconvenience caused.
We request you to contact our Mobile team regarding this.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in all of the details and at the bottom you will get the option to get "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.