Hello John,
We regret for the inconvenience caused. If you have installed AVG AntiVirus on your phone you might have enabled Anti-Theft service. If you change the SIM card the device will be locked automatically. To unlock the device, you need to use your Anti-Theft password.
If you have forgotten Anti-Theft password then please follow these steps on the article http://avgread.me/1WvQqze . Do not remove your device from the Remote Management at avgmobilation, Removing the device will keep it locked. Also device must be connected to a known network Use your AVG MyAccount or Google Account.
If the issue still persists please click on the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option. Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.
Hi, I recently had a new sim card put into my android phone, after leaving the Telstra shop I turned my phone on to see if it's all working as it should be. After the phone finished starting up it went straight to the "Anti Theft" screen where it says "This device is lost or stolen, please return my device to…" As the phone is locked I cannot seem to perform any operations and unfortunately I completely forgot I even had the Anti Theft setup let alone being able to recall the password. I have used my PC to access the AVG website and as far as I can recall my account was attached to johnyredrocker@gmail.com after trying to log in I got a message saying that Gmail has now sent a verification code to the phone but again because it is locked, that does not help at all. Other then the factory reset option it looks like I may be running out of options, help would be greatly appreciated thank you.
Hello John,
We regret for the inconvenience caused. If you have installed AVG AntiVirus on your phone you might have enabled Anti-Theft service. If you change the SIM card the device will be locked automatically. To unlock the device, you need to use your Anti-Theft password.
If you have forgotten Anti-Theft password then please follow these steps on the article http://avgread.me/1WvQqze . Do not remove your device from the Remote Management at avgmobilation, Removing the device will keep it locked. Also device must be connected to a known network Use your AVG MyAccount or Google Account.
If the issue still persists please click on the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option. Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.
Thank you kindly for your support I will try those options now.