Hello Brian,
We appreciate the efforts that you have taken on this matter.
You can try resetting the AVG Anti-Theft PIN from the portal and then check the status.
To do that, please follow the below mentioned steps:
1. Click on the following link http://my.avg.com
2. Login to anti-theft portal using the AVG MyAccount credentials
3. Select the device from the left panel you wish to reset the anti-theft pin.
4. New tabs will appear for your selected device from which tap on Settings.
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.
Now you can use recent PIN to unlock the device. Make sure device have active mobile data or Wi-Fi connection to sync with the new PIN.
Keep us posted.
Hello Brian,
We appreciate the efforts that you have taken on this matter.
You can try resetting the AVG Anti-Theft PIN from the portal and then check the status.
To do that, please follow the below mentioned steps:
1. Click on the following link http://my.avg.com
2. Login to anti-theft portal using the AVG MyAccount credentials
3. Select the device from the left panel you wish to reset the anti-theft pin.
4. New tabs will appear for your selected device from which tap on Settings.
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.
Now you can use recent PIN to unlock the device. Make sure device have active mobile data or Wi-Fi connection to sync with the new PIN.
Keep us posted.
I have an Alcatel A3 is broken so I have moved my SIM to my wife's old Alcatel Pixi. At first the SIM worked but now AVG Anti-Theft has locked the Pixi stating due to SIM change. I have tried my SIM Pin, no luck and my wife's SIM PIN no luck. I now get a message when I clicked on I have forgotten my PIN and the message tells me the PIN has been sent to my e-mail address. It has not appeared, on my Yahoo, my Hotmail and my Gmail, I have looked in spam no luck. How do I get AVG to help?