Anti Theft remote commands not working

Android products
1

Dear Team,
please assist as I am unable to operate the commands to remote take picture and record voice. These commands suddenly went grey today.

2

Hello Rahim,

We apologize for the inconvenience.
We will check and help you with this issue.
May I know in which device you are facing this issue either in Android or iOS?
May I know since when you are facing this issue?
Thank you and please keep us informed.

3

Hello Rahim,

We apologize for the inconvenience.
We will check and help you with this issue.
May I know in which device you are facing this issue either in Android or iOS?
May I know since when you are facing this issue?
Thank you and please keep us informed.