Mike, Customer Care… Have a look @ this article (https://support.avg.com/SupportArticleView?q=customer+care&urlname=Contacting-AVG-Customer-Care&l=en_US).
AVG Guru
Since I changed my sim card miy mobile is locked... i tried the following:
In case your phone is locked and you do not remember your password, please follow these steps to unlock it:
- Make sure that the phone can connect to Internet. You can do this by either being in range of a known Wi-Fi network that you connected to previously, or by inserting a sim card with data capability.
Tip: In case you have disabled Wi-Fi or data connection on your phone, you may be able to enable them by changing the sim card again and swiping down from the top of the screen immediatelly after the device starts, but before the lock screen is shown. This will open the quick access menu on your phone where you can enable your connections. - Visit www.avgmobilation.com and log in with your Google Account or AVG MyAccount, that you used when setting up the Anti-Theft service.
- Use the Lock feature and enter a password to lock the device. Use a simple password with 4-6 characters (e.g. 1234).
- Wait a few minutes for the phone to synchronize the new settings, and then enter the new password on the lock screen. Please note that you may see another lock screen after entering the password. In that case please enter the new password again.
- Your phone will be unlocked.
Mike, Customer Care… Have a look @ this article (https://support.avg.com/SupportArticleView?q=customer+care&urlname=Contacting-AVG-Customer-Care&l=en_US).
AVG Guru