Anti Theft Shout is received on my android but LOcate will not find phone. GPS aand WiFi settings are ticked in Locate settings. Any ideas please guys?

Chris, Have you tried contacting the AVG for Android team directly through AVG >> Settings >> Help >> Contact us?. Also have a look @ this new form link (http://support.avg.com/support_contact_form) to get email support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but please bear in mind that this assistance may not now be available until @ least the 2nd January 2015. See the 'Happy Holidays' banner @ the top of this webpage.
AVG Guru

If you click on Contact us some information should be automatically added to that email.
Thanks

No. Couldn't make it work so installed Android Device Manager. Works fine.
So not a phone issue.

Hi Chris,
What is current status, were you able to solve it or do you still need our assistance?
Thanks
Sorry to hear that, did you tried contact us as Alan suggested (diagnostic information are send in that case) so we can analyze it?
Thanks
No. Couldn't make it work so installed Android Device Manager. Works fine.
So not a phone issue.
Chris, Have you tried contacting the AVG for Android team directly through AVG >> Settings >> Help >> Contact us?. Also have a look @ this new form link (http://support.avg.com/support_contact_form) to get email support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep.. (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but please bear in mind that this assistance may not now be available until @ least the 2nd January 2015. See the 'Happy Holidays' banner @ the top of this webpage.
AVG Guru