Hello Philip,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Could you please confirm if the safari browser is up-to date?
We will certainly help you out.
Thank you and keep us updated.
Hello…had avg's Vanesh doing a remote control check on my pc yesterday. He did an uninstall/re-install of avg but this did not cure the problem, so he said he needed to pass things over to someone higher up and that they would email me soon. Now 24 hours and not heard anything yet from anyone?
Hello, I have anti-track installed on my Mac …but for some reason it won’t allow me to turn it on in my safari browser. I just get a message in red saying “ Not enabled” also I see in the box above it say’s “Digital fingerprint protection” don’t know why it says that!
Can someone help please?
Phil
Thank you for writing us back, Philip.
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Thank you.
Hello Samuel,
Thank you for your reply.
I have just checked and I see that my safari browser is not up to date, it is running version 15.6.1 and having googled, the latest update it is now version 16.3 the release date given for this new update is. 28th January 2023
Philip
Do i take it that could be the reason for my problem?
Hello…had avg's Vanesh doing a remote control check on my pc yesterday. He did an uninstall/re-install of avg but this did not cure the problem, so he said he needed to pass things over to someone higher up and that they would email me soon. Now 24 hours and not heard anything yet from anyone?
Hello Philip,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Could you please confirm if the safari browser is up-to date?
We will certainly help you out.
Thank you and keep us updated.