Anti-Virus Blocking Software Communication

Hello, Louise.
Thank you for reaching us with your concerns. Please accept my apologies with regards to the inconvenience this may have caused. I would request you to check if AVG firewall is configured with below recommended settings or not.

Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".

Make sure the above settings are applied and let us know if the issue persist.

I am trying to activate my Blog Stomp software, however I am receiving an error message saying that it won't work because my Anti Virus software is blocking communication with our server.  How do I change this please?  Thank you. 

Hello, Louise.
Thank you for reaching us with your concerns. Please accept my apologies with regards to the inconvenience this may have caused. I would request you to check if AVG firewall is configured with below recommended settings or not.

Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".

Make sure the above settings are applied and let us know if the issue persist.

Thank you Avinash…but unfortunately I can't even find the above path.  I've opened AVG from the Start Up menu but there are none of the titles or headings available for me to click on.

Hi Louise,

Thank you for providing me the screenshot.

I see that you're using an Older version of AVG Internet Security. Please follow all the steps provided in the following article to remove AVG completely from your computer and then continue with a fresh installation: How to troubleshoot issues after upgrade to the latest AVG antivirus product

Please install the AVG Internet Security-Unlimited by following the steps provided in this article: How to download, install, and activate AVG Internet Security - Unlimited