Anti-virus Definitions

Hello Jean.
We're here to help. Could you click Menu -> About and check the current version of the AVG program?

I received an e-mail asking me to go to APPS and try to Modify the software installation - which is the same as the instructions here.  I could not do that because  the installer was already running. I tried to respond to the e-mail, but it was sent as a 'no-reply',with no case number,  so that didn't work. Later I went to Task Manager .  There were 3 instances of AVG installer and 4 of AVG Browser Installer running!  I tried to stop them, but could not do so. 
It has taken me 20 minutes to find my original request for assistance. 

Where do I go from here, and is there an easier way to find my thread in this massive database of issues?
Thanks,
Jean

For about the past 3 weeks, one of our PCs has been unable to download the virus definitions.  When I open AVG,I get the message Virus definitions are out of date and an UPDATE NOW button.  After clicking the button,the Update screen appears, Says it is updating, Step 1/2, then "Initializing please wait..." and then the Overall Progress bar.  However, there is never any progress on that bar! 
I did look at the Troubleshooting section,but I didn't see anything there that was applicable to this problem.  In other instances, techs have had me totally remove AVG and re-install it.  Is that what I should do now?
Sure, Jean. Please update me the status after re-installation.

Last night I did reboot the PC and try to repair Internet Security.  I got the same results as fromthe previous attempt.  I would have reported that, but couldn't seem to find this thread!  Should I remove and re-install the software?  Thanks, Jean

Thank you.
We'd request to repair (https://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) AVG Internet Security setup and verify the update issue.

Jean, there is no specific email address to contact us.
It looks like the installation of AVG Secure Browser is running which should be the reason for us to proceed with the repair of AVG Internet Security.
Restart your PC and check whether you able to perform repair.

Just realized there is another message, with instructions to follow to uninstall and re-install.  I will do that.

Hello Jean.
We're here to help. Could you click Menu -> About and check the current version of the AVG program?

Software Version is 19.1.3075 (build 18.8.4084.409)
UI version : 1.0.134
Virus definitions version 190106-4
Number of Definitions: 5,444,717