Anti virus out of date message

AVG Protection
1

keep getting this msg. you have taken control of my pc twice to rectify but msg still comes sometimes for 1 day but now is over a week. Obviously updating error on system as virus appears to have been updated regularly. Last incident on 24 april 2019 *08494746

3

Hi John,

That's unfortunate!
We will help you in fixing the problem straight away. We've sent you an email with instructions to connect with our Remote Expert to check the situation on your computer and also collect AVG Logs if necessary so that we can escalate the case to our Senior Team.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.

2

Hi John,

That's unfortunate!
We will help you in fixing the problem straight away. We've sent you an email with instructions to connect with our Remote Expert to check the situation on your computer and also collect AVG Logs if necessary so that we can escalate the case to our Senior Team.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.