Anti virus says computer unknown

AVG Protection
3

Hi Lorna,

I'm sorry to hear this is happening. I'd like to ask you for AVG log files for closer analysis. Please download and run this
http://download.avg.com/filedir/util/AVG_SysInfo.exe , briefly describe the situation, include link to this conversation and send it. Specialists will contact you on your e-mail after analysis. 

Thanks

2

Hi Lorna,

I'm sorry to hear this is happening. I'd like to ask you for AVG log files for closer analysis. Please download and run this
http://download.avg.com/filedir/util/AVG_SysInfo.exe , briefly describe the situation, include link to this conversation and send it. Specialists will contact you on your e-mail after analysis. 

Thanks

1

My Avg protection runs out in July but all of a sudden stopped working says computer unknown and have no protection.  When I try to reinstall it says cannot get through shield.What to do