Anti Virus Scan

Mac products
10

Hello Chris,

We apologize for the inconvenience caused.
We have escalated your case to our senior level team and awaiting for a suggestion.
Once we get a reply from them will post it here.
Your patience is much appreciated.

4

Hello Chris,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
We kindly request you to please collect and send us the log files to analyze the root cause and resolve your issue.
To collect mac AVG log files:
Click Finder icon in DOCK.
Select “GO” option from the menu bar and select “Library” option from dropdown list.
After getting into Library location, we should be able to see the logs.
System logs: /Library/Logs/DiagnosticReports
User logs: ~/Library/Logs/DiagnosticReports
AVG System logs: /Library/Logs/com.avg.Antivirus
AVG User logs: ~/Library/Logs/com.avg.Antivirus
Alternative option:
Go to “Go > Go to Folder…” (Shift+cmd+G) option.
Please feel free to get back to us for further assistance.
Thank you, Gulam. AVG Customer Care.

11

Hi Gulam,

Thanks for the quick reply. Do I need to send the files contained in these folders to you via email? And if yes do you need all of the contained files? I assume just the ones concerning AVG…

Thanks dude,

Chris

12

Hi Gulam,

Is there any update on this? I am keen to fix the problem.

Thanks,

Chris

1

The free mac version of AVG anti virus that I have will not complete a full scan, at 60% the program just exits and will not complete, how can I fix this? I have already tried reinstalling the software.

Thanks

3

How do I attach files bud?

5

Chris,
Thank you for the information provided.
We have forwarded the attachment to concern department.
Please feel free to get back to us for any issues with AVG.
Thank you.

6

Hi Gulam,

Is there any update on this? I am keen to fix the problem.

Thanks,

Chris

7

Hello Chris,
Thank you so much for providing the logs. We are escalating this case to the senior technical department and we will 'post' the resolution in this forum very soon. Thank you.

8

Hello Chris,
We request you provide all the contents and then attach the files here in this 'forum'. Thank you.

9

Hello Chris,

We apologize for the inconvenience caused.
We have escalated your case to our senior level team and awaiting for a suggestion.
Once we get a reply from them will post it here.
Your patience is much appreciated.

2

Hi Gulam,

Thanks for the quick reply. Do I need to send the files contained in these folders to you via email? And if yes do you need all of the contained files? I assume just the ones concerning AVG…

Thanks dude,

Chris