Jack, AVG Remover (http://download.avg.com/filedir/util/AVG_Remover.exe) & AVG Clear (https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe).
AVG Guru
Dear Alan Many thanks for sending details but may I say again I am not capable of doing what needs doing, My stomach churns at the look at the data you have sent. AVG caused the problem not me.but I am still paying for it. I have been a customer for many years and it seems loyalty means nothing.
Hello Jack,
We will certainly check this for you.
Please share us the reply you received from AVG and if you wish to purchase AVG Driver Updater, you can contact our https://support.avg.com/support_sales_chat sales team.
Is it a joke when AVG send mean advert to keep my computer running with driver updates when they cannot sort out updates. Yes I was going to upgrade my account and add this app. I did reply to one question but got what I class as a rude automated answer.
Jack, please note that version upgrade must be done manually. You are receiving this error message now because the program has tried to force upgrade to latest version automatically. Please follow the instructions provided by Vishnu to remove older version and install latest version of AVG Internet Security.
Jack, we will provide a alternate solution.
I have sent you an email, please follow the steps from the email and get connected with our advanced support. They will make sure that AVG works fine on your computer.
Dear Karthikeyan
You replied to my initial question on 8-37 pm on the 8/23/18. Please check the thread.
and no I am not purchasing anything until the problem is sorted out re being out of date.
Jack,
We will check this for you. Do you still receive AVG is out of date issue?
Let us know the version of AVG you have installed. Have you received any error while trying to update AVG?
I am sorry but I am a senior senior and have difficulty taking actions such as this, I am far from being a technician. Why did not AVG mention this when I have continued to pay and be loyal to AVG.
Please understand, I need to speak to Karthikeyan before I do anything. talking to sales or phone chat would be meaningless without first talking to him.
Ranjani
The version is 2015. I received the message again this morning that it is out of date. On the dashboard it still shows out of date.
There has been no change at all.
Dear Alan Many thanks for sending details but may I say again I am not capable of doing what needs doing, My stomach churns at the look at the data you have sent. AVG caused the problem not me.but I am still paying for it. I have been a customer for many years and it seems loyalty means nothing.
Hello Jack,
We will certainly check this for you.
Please share us the reply you received from AVG and if you wish to purchase AVG Driver Updater, you can contact our https://support.avg.com/support_sales_chat sales team.
Dear Karthikeyan
Thank you very much re the alternate solution
May I have an email contact with you to discuss an upgrade to my AVG package. Sales would need to be involved.
Kindest regards
Jack
I am sorry that you cannot understand that I do not have the ability to do this. I do not even know where to find the Clear tool.
You're most welcome Jack,
We do not have any specific email address. However, you can reply to our email or you can contact our sales chat/phone support team.
Regards,
Alok.
Click the link below to show instructions on how to download and run AVG Clear and Remover tools:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
Then, refer to steps in the link below to reinstall AVG Internet Security:
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection