Hi Jackson,
We will definitely check this for you.
We will escalate the case to our senior team to get this issue resolved. Once we get the response from them we will keep you posted about the resolution for this issue,
We would appreciate your patience in this matter.
Hello Jackson,
Follow the below steps and check if you are able to install the latest version of AVG AntiVirus for Mac.
Please make sure that you have uninstalled AVG completely on your computer.
To check this, go to the following location and check if /Library/Application Support/AVGAntivirus/ is missing
If yes, then go ahead with the installation of AVG.
If issue persist collect data:
1. Open Finder
2. In menu bar select Go > Go to folder
3. Copy and paste the following path: /Applications/AVGAntivirus.app/Contents/Backend/scripts/com.avg.supportpkg and press the enter key.
4. Open supportpkg in terminal: Right click on supportpkg > Open with > Other > Search for Terminal app and confirm.
5. Open Finder > in menu bar select Go > Go to folder and copy and paste: /tmp/ and press the enter key.
6. Locate support_pkg.zip and attach it in reply to this email
Alright, in case if the size of the file is too large then you will have trouble in sending us through email.
What is the size of the file?
You can also upload the file to our FTP server and we will locate the file to analyse it.
Please refer to this article to upload the file to our FTP server.
Once you upload the file please provide us the exact file name to locate it.
AVG Antivirus used to work on my Mac. When I updated to High Sierra, it stopped working. No response when I tried to run it. After reinstalling AVG, I got an error message stating that AVG extensions had to be allowed. I went to Security and under General clicked on Allow AVG tab that was there. The message went away. Restarted my Mac, but nothing happens when I try to run AVG Antivirus. The icon flashes, but no visible result. The Activity Monitor does not show an AVG process running.
Any ideas? Suggestions?
Reinstalled, but still will not launch. I tried to send support_pkg zip file, but AVG rejected my eMail. (I did not alter the subject line.)
Hi Jackson,
We will definitely check this for you.
We will escalate the case to our senior team to get this issue resolved. Once we get the response from them we will keep you posted about the resolution for this issue,
We would appreciate your patience in this matter.
Reinstalled, but still will not launch. I tried to send support_pkg zip file, but AVG rejected my eMail. (I did not alter the subject line.)
Hello Jackson,
Follow the below steps and check if you are able to install the latest version of AVG AntiVirus for Mac.
Please make sure that you have uninstalled AVG completely on your computer.
To check this, go to the following location and check if /Library/Application Support/AVGAntivirus/ is missing
If yes, then go ahead with the installation of AVG.
If issue persist collect data:
1. Open Finder
2. In menu bar select Go > Go to folder
3. Copy and paste the following path: /Applications/AVGAntivirus.app/Contents/Backend/scripts/com.avg.supportpkg and press the enter key.
4. Open supportpkg in terminal: Right click on supportpkg > Open with > Other > Search for Terminal app and confirm.
5. Open Finder > in menu bar select Go > Go to folder and copy and paste: /tmp/ and press the enter key.
6. Locate support_pkg.zip and attach it in reply to this email