Hi Ranjani,
That's fixed it thanks.
Peter.
Hello Peter,
Let's have a look at it together. Please share the screenshot of your AVG user interface and the version of AVG you have installed.
Open AVG Antivirus -> Menu -> About -> check its version.
Hi I cannot get Anti Virus to update on any of my windows 10 computers. It says it's updated successfully but it doesn't fix the problem.
Peter
That's great, Peter.
I appreciate your efforts.
Thank you! Have a great day!
Thank you for the screenshot, Peter.
You need to use your full license number for activation. If not, you will get that error message.
I have sent you an email with your license number, please check and follow that email to fix this activation issue.
Hi Ranjani, I think that I might have omitted the AVG Clear tool. Should I repeat the process of removal again?
Peter.
Additionally my laptop does still have AVG internet security but this also won't accept my licence number. It's all a bit frustrating!
Peter.
Hi Ranjani,
That's fixed it thanks.
Peter.
Thank you for the screenshot, Peter & Dennis.
You have an old version of AVG 2016 which needs to be un-installed using AVG Remover and Clear tool.
Refer the below article to run those tools: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product which uninstall AVG with its traces.
Reinstall your AVG Internet Security as suggested here: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection and activate it using your license number or your e-mail address & password based on your purchase.
Hi Ranjani, that has worked thanks, I logged on OK but it won't accept my licence number. I still have until February 2019 until I have to renew my licence.
I did notice something about a major update at the moment is this the reason why?
Kind regards,
Peter.
OK I have done that but when I enter my licence number it says it is invalid.
Peter.
We appreciate your efforts.
Please follow the below mentioned steps to activate AVG Internet Security:
- Open AVG Internet Security -> My AVG -> My Subscription. If you see the email address & remove license, then click on "Log Out" and "remove license". Click on "Enter License" and enter the license number to complete the activation.
Keep us informed about the status.
I am now showing AVG anti virus free but it still won't accept my licence number.
Peter
Peter,
I will look into it. Please share the screenshot of error message you received while trying to activate your License number.
Have you used your full license number in the format: IMXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXXXQ ?