Antitrack installed now cant use internet!

AVG Protection
9

Hi Mark,

We regret for the inconvenience caused.

Please follow the below the steps and check for the issue again.

Open your AVG AntiTrack -> Settings -> Turn off 'Enable tracking detection'.

Let us know, the status of the issue.

1

Hi

I have installed Antitrack, and now Edge doesn't work at all or very little and if I use Chrome (Prefer Edge) it work a bit better but still cant use a lot of sites as it wont open them and I cant do any banking etc. 
I have done as it says and repaired and reset Edge but still the same!

 I think I need a refund here as this is really not what I wanted!

3

Hi

Yes I have done as you said and Edge seems to work okay (I checked the bank etc).

Do I need to leave it like this as I thought that was the main point of having the antitrack!

Regards

Mark
Mark

4

Thank you for confirming, Mark. 
We have initiated your refund request and sent you an email confirming the same. Please check and revert to that email to assist you further. 
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8

Hi Mark,

We regret for the inconvenience caused.

Please follow the below the steps and check for the issue again.

Open your AVG AntiTrack -> Settings -> Turn off 'Enable tracking detection'.

Let us know, the status of the issue.

2

Thank you for confirming, Mark. We appreciate your efforts. 
Please follow the steps suggested here: https://support.avg.com/SupportArticleView?urlname=Troubleshoot-AVG-AntiTrack-web-access-speed and check with the issue. If the issue persists, uninstall and reinstall AVG AntiTrack. 
​​​​​​​Let us know if you face any difficulties.

5

We regret for the inconvenience caused.

We have tried the all trouble shooting steps to resolve the issue. Unfortunately, we are unable to do so.

As per your request, we have decided to refund the product.

Can we proceed with the refund?

6

Hi
I have done what you have told me and it’s just the same, nothing will load unless the tracking is turned off in the settings of the AVG anti track.
I have followed your 2nd instruction also, uninstalled it all and reinstalled again and done all I can, this is obviously not up to the job!
There is no point in paying for an antitracking program where the tracking needs to be turned off!
I demand a refund please.
Regards
Mark

7

Hi

Yes please a refund would be great.

Thank you.