Hi Joe,
We're glad to look into this & help you.
Please let us know the version of AVG AntiTrack installed on your computer (Open AVG AntiTrack - Menu - Settings).
Also, clarify whether you've tried to access Google slides through a different browser such as Firefox & the issue is with Chrome alone or irrespective of browsers.
We appreciate your effort, Joe.
We request you to reinstall your AVG AntiTrack and check for the issue status.
The email instruction has been sent to you. Please check and revert to us.
We're glad to look into this & help you.
Please let us know the version of AVG AntiTrack installed on your computer (Open AVG AntiTrack - Menu - Settings).
Also, clarify whether you've tried to access Google slides through a different browser such as Firefox & the issue is with Chrome alone or irrespective of browsers.
Hi there,
Since installing Antitrack, when I try to insert audio or video into a Google Slides presentation, I can't access files in Google Drive to do so. It just says Insert audio and underneath 'My Drive Shared with me and Recent' it's blank. This process works fine on my Mac where I don't have Antitrack installed. When I try to use the Chrome extension Mote to insert audio, I also get an error message, but it works fine on my Mac. I could uninstall Antitrack I guess, but could you suggest another solution?
Best wishes
Joe
Hi Dinesh,
Thank you for your prompt reply. I'm running the latest version of Antitrack as I have Automatically update Antitrack selected. It's 3.0.185.190.
I can access Google Slides in Chrome but I can't insert audio or video. I can access Google Slides in Microsoft Edge and I can insert audio and video from Google Drive from the Insert menu, but not in Chrome. I don't have Firefox installed.
Best wishes
Joe
We appreciate your effort, Joe.
We request you to reinstall your AVG AntiTrack and check for the issue status.
The email instruction has been sent to you. Please check and revert to us.
I uninstalled Antitrack and I still had the same issue. So I reinstalled it. I'm stumped why I can't insert audio and video into Google Slides from Drive on my PC when I can no problem on my Mac. Thanks for your advice anyway.
Thank you for the clarification, Joe.
We suggest you reset your Chrome browser and check whether you can insert audio and video.
Refer to this article to reset your browsers.
Thank you.