Antivirus for Mac freezes at 70%!

AVG Protection
10

Hi Pandi, 

It keeps happening no matter what I do…I saw an update notification on AVG and hoped that it would have resolved this but again the same quit unexpectedly message came up after 70 odd percent. it's very frustrating, can you pelase tell me if your technical guys had a look atthe info above and if they can find a fix for this problem. Thank you.

11

Hello Ilgin,
We regret to hear about the inconvenience caused. We have sent an email to your registered email address to collect the log files, please check your email and reply back to the email with requested information. Thanks for your understanding.

8

Hello Ilgin,

We apologize for the inconvenience caused. We request you to try removing the AVG program, reinstalling it and check if that works. Here is the link: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-uninstall-AVG-AntiVirus-for-Mac

Please follow the instructions from the above link and contact us if the scan is running fine.

Thank you.

9

Hi Pandi, 

I uninstalled and reinstalled the AVG but when I ran the scan again it got stuck at 73% and the unexpectedly quit message came up again. what do we do now?? thank you…

2
Hi Pandi, 

I uninstalled and reinstalled the AVG but when I ran the scan again it got stuck at 73% and the unexpectedly quit message came up again. what do we do now?? thank you....
1

Hi There, 

I've got AVG Ultimate for multi devices. It works absolutely fine on my husband's desktop computer which runs on Windows but when I installed it on my Mac the other day and tried to run a scan it kept stopping at 70% every single time, found two threats but it was frozen and avg antivirus shut down unexpectedly message came up each time. It's very frustrating and I've just seen on the answers so many people reported the same issue so can you please bring out a fix for this for Macs. Many thanks

6

Hello Ilgin,

We appreciate your efforts. We request you to provide several information so that the case can be analyzed and escalated to our senior technician.

1. Please provide the screenshot of the AVG window that shows the scan is stuck. Here is the link to get the instructions: https://support.apple.com/en-us/HT201361
2. Check for the OS version by following the instructions from the link: http://https//support.apple.com/en-us/HT201260
3. Check the version of AVG installed in your PC. To find out the version you can follow user manual, part 4.3. Menu in the task bar
http://files-download.avg.com/doc/AVG_AntiVirus_for_Mac/avg_avm_uma_en_ltst_03.pdf

Thank you.

4

Hello Ilgin,

We apologize for the inconvenience caused. We request you to try removing the AVG program, reinstalling it and check if that works. Here is the link: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-uninstall-AVG-AntiVirus-for-Mac

Please follow the instructions from the above link and contact us if the scan is running fine.

Thank you.

5

Hi Pandi, 
Thank you for your reply. 
The OS version is Sierra 10.12.4
The AVG version is  Version 17.1 (beb837f3cd71)
and please see the screenshot 
User-added image

7

Hello Ilgin,
We regret to hear about the inconvenience caused. We have sent an email to your registered email address to collect the log files, please check your email and reply back to the email with requested information. Thanks for your understanding.

3

Hi Pandi, 

It keeps happening no matter what I do…I saw an update notification on AVG and hoped that it would have resolved this but again the same quit unexpectedly message came up after 70 odd percent. it's very frustrating, can you pelase tell me if your technical guys had a look atthe info above and if they can find a fix for this problem. Thank you.