For some reason the files you have directed me to download will not open they tell me that there is no application to do it so now what? how do I go from having no issues, and I sign up NOT for anti virus but for FREE trial of Tune up --NOT antivirus, how do you install a paid version on my computer when I accept to try out the FREE, ITS FREE, trial of a cleaner. Why would you do that, so now look at what the Fu*k you have done. I have no antivirus now, none. WTF is the matter with you, so you thought it was ok to install something I did not ask for, something I did not want into my computer with the hopes that it would trick/force me to purchase, HOW CRAPPY is that to do to a customer…Who does this…oh you do. You need to fix this because it's you that screwed it up.
I have been using the free version of AVG for so many years I don't even remember how long it's been, I got a notice to try the free version of tune up, so I took it, but after one use I uninstalled it, now, some 30 or so days later it's telling me that unless I pay my AVG Antivirus Protection is stopping. So tonight it did stop, even though I uninstalled the AVG from my computer, downloaded the free version and reinstalled it…my computer refuses to run with it, it continues to tell me I have to pay for a new subscription and there is a red x in the AVG box in my tray every time I restart and after I restart it just keeps saying I need to restart and I have tried to reinstall 3 times, after uninstalling it each time prior to reinstall. I need some antivirus protection so please say what I have to do, except purchase it.
Jeanine,
I completely understand your concern. You have subscribed to AVG Internet Security unlimited 60 day trial and it got expired on 16th April 2018. Hence you are encountering messages to purchase. Please uninstall the expired AVG product completely as per the steps mentioned here . Then reinstall AVG Free Antivirus by following the steps mentioned here . Keep us informed about the status to assist further.
Hello Jeanine,
That’s certainly not how we want your AVG to work. We will help you to install AVG Free Antivirus for your computer protection.
Please let me know the AVG program installed on your computer now (go to Control panel > program and features), you can also try to uninstall it from the control panel.
Best regards,
Alok.
Jeanine,
I completely understand your concern. You have subscribed to AVG Internet Security unlimited 60 day trial and it got expired on 16th April 2018. Hence you are encountering messages to purchase. Please uninstall the expired AVG product completely as per the steps mentioned here . Then reinstall AVG Free Antivirus by following the steps mentioned here . Keep us informed about the status to assist further.