Hello, Lizabeth.
We are glad to help you with unlocking your device.
For AVG Anti-Theft features to be working, the following conditions are mandatory:
1. Active data connection on your device.
2. Your device should be turned ON and it should not be formatted.
3. Device should be displayed under Anti-theft website.
Follow the steps below to reset PIN online :
1. Visit my.avg.com
2. Login with AVG MyAccount credentials.
3. You can find device listed.
4. Select device and tap on Settings
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.
Once the PIN is reset, you can enter the same on your device and unlock it.
Well, although I am, glad there is some kind of security towards my phone… I don't remember inputting a pin number for my AVG.
I was putting back my SIM card and then saw that my phone was locked because of the AVG protection and is prompting me to type in 4 pin number… which I don't remember setting it up. I put the most 4 numbers that I normally used and it didn't work. I am not sure what to do… also I am out of country. Please help.
Hello, Lizabeth.
We are glad to help you with unlocking your device.
For AVG Anti-Theft features to be working, the following conditions are mandatory:
1. Active data connection on your device.
2. Your device should be turned ON and it should not be formatted.
3. Device should be displayed under Anti-theft website.
Follow the steps below to reset PIN online :
1. Visit my.avg.com
2. Login with AVG MyAccount credentials.
3. You can find device listed.
4. Select device and tap on Settings
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.
Once the PIN is reset, you can enter the same on your device and unlock it.