Antivirus not working

I know this doesn't help you, but I have the same problem.  Let's get this fixed!

Keith, When uninstalling did you use the AVG total removal tool?.
AVG Guru

My AVG has no active components and when I try to update I get a message an error occured when saving configuration connection is offline.I have tried to repair and uninstall but then I get a message saying installation failed avgfws  is running and cannot be shut down check your authorisation can anyone help?

Keith, When uninstalling did you use the AVG total removal tool?.
AVG Guru

I know this doesn't help you, but I have the same problem.  Let's get this fixed!